Membership Coordinator

Job brief

We are looking for a professional membership coordinator to act as the liaison between our organization and our members. The membership coordinator will be responsible for all aspects of membership, from serving as the first point of contact for membership-related questions to organizing events to recruit new members. You will also be tasked with maintaining records, tracking membership figures, and coordinating with the accounting department regarding the payment of membership fees. 

To be successful as a membership coordinator you should be able to keep membership numbers up and ensure member satisfaction. Ultimately, an excellent membership coordinator should be an outstanding communicator with a talent for building strong relationships between members and the organization. 

Responsibilities

• Handling all questions, information requests, and complaints regarding membership. 

• Processing membership applications, renewals, and resignations. 

• Maintaining and updating membership records. 

• Assisting with member communication activities. 

• Collecting data, tracking membership statistics, and preparing reports. 

• Developing and implementing strategies to recruit new members. 

• Working with marketing to develop member only content and review content calendars.  

• Organizing events and activities for existing and prospective members. 

Requirements and skills

• College-degree preferred. 

• Previous experience in member management, sales, or recruitment. 

• Proficiency in Microsoft Office Suite, especially excel.  

• Excellent verbal and written communication skills. 

• Excellent customer service skills. 

• Ability to think creatively and take initiative. 

• Experience reaching sales goals.  

• Highly organized and motivated. 

Position type: Full-time. 

Salary: $36K    

How to apply: Email personal statement and resume to ieasha@themelroy.com with the subject line. “RE: Membership Coordinator”